| #1  04-03-2008, 12:56 PM | ||||
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| Exceptional customer service Hi all, Just wanted to tell you all of some exeptional customer service from Masterline. I unfortunately fell on my Signature Avon/Quiver rod whilst out & broke the three main sections!  . I contacted Masterline & they asked me to send the broken sections to them to be replaced (which I thought was great service in itself). Could barely believe it when arrived in the post a complete brand new rod! (in the nice new grey blank)  .I know if you get bad service you tell ten & good service you tell three, but I thought i'd tell all of you..... I really cannot fault them & the way they dealt with things, it's not often nowadays that you get service like that. __________________ "Theres only one thing in life worth having..... & thats contentment"     |
| #2 04-03-2008, 03:46 PM | ||||
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| Re: Exceptional customer service that is definately 5 star service,well done masterline |
| #3 04-03-2008, 04:23 PM | ||||
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| Re: Exceptional customer service sounds good there nic __________________ www.exmouthsaa.co.uk 24 beers in a case and 24 hours in a day simples You won't know unless you go :D...and if you do go!! please let us know :D as thats how the forum thrives |
| #5 04-03-2008, 07:50 PM | ||||
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| Re: Exceptional customer service Quote:
__________________ SUPPORT THE RNLI - click : www.rnli.org.uk ... every little helps ! PLEASE REMEMBER & GIVE A LITTLE .... http://www.poppy.org.uk/ |
| #6 04-04-2008, 08:18 AM | ||||
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| Re: Exceptional customer service I have also had good service from Masterline, The Quivertip section on my JW Avon/Quiver broke a while ago and they replaced it within 3 days without quibbling. Glad to hear their customer service is still good. __________________ My Web Site (The Average Coarse Angler) Happiness is Fish Shaped (It used to be woman shaped but the wifes getting on a bit now) |
if it was shakespear they would send you a ridoclous bill!!!!!
